Privacy Policy

Who we are

Safari Travel Plus is a Nairobi-based travel company specialising in Kenya and East Africa safari experiences. Our website is www.safaritravelplus.com. When this policy refers to "we", "us" or "our", it means Safari Travel Plus. Our contact email is info@safaritravelplus.com.

What data we collect

We collect personal data in two ways:

• Enquiry and contact forms — when you submit a safari enquiry, tailor-made request or contact form, we collect your name, email address and phone number.
• Google Analytics — we use Google Analytics 4 to understand how visitors use our website. This collects anonymised data including pages visited, time spent on site, approximate location (country/city level) and device type. It does not identify you personally.

We do not collect payment card details through our website. Any payment processing is handled securely by our payment partners.

How we use your data

We use the information you provide solely to:

• Respond to your safari enquiry or contact request
• Plan and arrange your safari or travel experience
• Send you information you have specifically requested about our tours

We do not use your contact details for unsolicited marketing. We will never add you to a mailing list without your explicit consent. We do not send promotional emails or newsletters unless you have specifically opted in.

Who we share your data with

We share limited personal information only when operationally necessary to arrange your travel:

• Lodges and camps — your name and contact details are shared with accommodation providers to confirm your booking.
• Airlines and transfer operators — your name and relevant details are shared for booking confirmation and check-in purposes.

We never sell, rent or trade your personal data to any third party for marketing or commercial purposes. We do not share your data with data brokers or advertising networks.

Cookies

Our website uses the following cookies:

• Google Analytics — sets cookies to track anonymised visitor behaviour and help us understand site usage. You can opt out via Google's opt-out tool.
• TrustIndex reviews widget — displays verified guest reviews. TrustIndex may set cookies to display and track review content.

We do not use cookies for advertising, remarketing or tracking across other websites.

Your rights

You have the right to:

• Access the personal data we hold about you
• Correct any inaccurate or incomplete information
• Request deletion of your personal data (subject to any legal retention obligations)

To exercise any of these rights, email us at info@safaritravelplus.com. We will respond within 30 days.

Data retention

We retain personal data for the following periods:

• Enquiry data (name, email, phone from contact forms where no booking results) — 3 years
• Booking data (records relating to confirmed travel arrangements) — 7 years, in accordance with financial record-keeping requirements

After these periods, data is securely deleted.

Contact us

If you have any questions about this privacy policy or how we handle your data, please contact us:

Email: info@safaritravelplus.com
Phone: +254 790 811149
Safari Travel Plus, Nairobi, Kenya